Frequently Asked Questions

  1. Why should I buy from you?
    All UK Heritage rugs are exclusive to ourselves and our brand partners. They meet strict the quality assurances you would expect from these internationally renowned brands
  2. What experience do you have?
    Our designer, Brian Sales, has over 30 years experience of designing carpets and rugs and brings a wealth of creativity and technical knowledge to our business. We will advise you on all aspects of your rug.
  3. Can I change the size of my rug?
    All our handknotted rugs are made to order and we urge customers to double check size and shape prior to ordering. We allow 48hours after order confirmation for last minute changes, after that changes are not possible.

    Note handmade rugs have a size variation of +/- 5% and should not be used in pre-made insets.
  4. What will a custom size cost?
    As a general rule multiply the largest length measurement (in metres) by the largest width measurement (in metres) to give your rug size in square metres.Multiply this number by the appropriate quality cost for the full cost. Where a rug has an unusually complicated border we will advise costs prior to your order.
  5. Can I really have any shape?
    Almost! Most rug shapes are fairly simple rectangles or circles or a combination of both. However, we like a challenge and will consider anything that can be finished correctly. Email your enquiry to us at info@ukheritagerugs.com and we will give you an answer within 24 hrs.
  6. How accurate are the onscreen colours?
    We take enormous care to reproduce rug colors accurately in photographic and image form. Due to the different display settings on monitors we cannot guarantee how you will view our images and so cannot be held responsible for colour misrepresentation.
  7. How do U.K.Heritage Rugs help the customer assess colours accurately?
    Where possible we will forward a small sample for colour reference or organise a viewing for UK customers.USA customers should refer to their nearest dealer
  8. What is an average delivery time?
    We will advise you where a rug is out of stock.If a rug is to be made allow 40 days plus 1 month per square meter area as a rough guide.We will advise more accurately prior to accepting your order.USA customers should contact their nearest dealer
  9. How can I pay?
    All UK Heritage brand rugs may be paid for through our STRIPE gateway, cheque or BACS.Please get in touch at sales@ukheritagerugs.com USA customers should contact their dealers directly
  10. Do you deliver outside the UK?
    Yes. Where a delivery is non UK we will advise you of delivery charges.

    USA customers should contact their local dealer.
  11. What happens if I don't like my rug?
    We do not normally refund made to order rugs, get in touch with us or your local dealer immediately. Where a rug is a stock item we will accept returns and give a full refund where the rug is in perfect condition when returned. You will need to organise delivery. USA customers should contact their dealer.
  12. My rug is faulty, what can I do?
    Email us within 48 hrs of delivery and leave the rest to us. Please see our returns policy for more details.

    USA customer should contact their dealer directly.
  13. How can I be sure of the manufacturing practices involved?
    Please refer to our Goodweave section for further information regarding manufacturing practices
  14. Why have a privacy policy?
    We have all received junk email or spam and appreciate the importance of keeping your personal details secret. At U.K.Heritage Rugs we take your privacy seriously and will contact you only in relation to your order. We will not divulge your personal details to any third party or send unsolicited emails.